Agentic AI solutions provider for community banks and credit unions, interface.ai, has introduced a pair of new tools to help fight deepfake fraud. The company has launched two flagship products — device biometric authentication and Generative AI (GenAI) bot training — designed to help financial institutions defend themselves and their customers from fraud and unauthorized access.
interface.ai’s device biometrics solution uses device-based fingerprint and facial recognition technology to authenticate users over voice and chat AI. The new technology builds on the company’s risk-based, multi-factor authentication system, combining device and voice biometrics, AI-driven analysis, and caller anti-spoofing to protect users against evolving fraud threats while minimizing friction.
“Security in financial services demands constant innovation,” interface.ai CEO Srinivas Njay said. “With device biometrics, we are not just offering a new authentication method — we are enhancing our already formidable security framework, offering financial institutions the perfect balance of frictionless access and robust protection.”
interface.ai also unveiled a new, proprietary GenAI capability that enhances the speed of training highly capable AI-powered bots. Training AI bots typically involves manual scripts that delineate every question and response. This process is time-consuming and inefficient, insofar as much of the information a bot will provide already exists on the company’s website or within other readily available company resources. Instead, interface.ai’s new offering directs the AI to the company’s content where it automatically learns from the data and is able to provide accurate responses to customers on day one. Further, the AI bots continuously scan company content for updates to ensure that responses are accurate and current, all without requiring manual intervention.
“Our latest Generative AI capability provides a game-changing solution for financial institutions looking to scale their AI capabilities quickly and effectively,” Njay said. “By streamlining the chatbot training process, we are empowering banks and credit unions to harness the full potential of AI at a fraction of the cost and effort, while providing a more dynamic, conversational experience that resolves more queries.”
interface.ai won Best of Show in its Finovate debut at our all-digital conference, FinovateWest 2020. The company most recently demoed its technology at FinovateFall 2023, introducing Sphere, interface.ai’s GenAI-powered, multimodal, ChatGPT-like AI assistant for financial institutions. The solution is available in two iterations: Sphere for Customers and Sphere for Employees. The former replaces online mobile banking with an AI assistant that provides intelligent guidance and personalized assistance. The latter replaces up to 15 applications typically managed by frontline staff, boosting efficiency by 10x.
interface.ai’s latest launches are part of the company’s fall 2024 product release, which also features an expansion of its biometric consent options now offering integrations with DocuSign, IMM eSign, and Acrobat Sign. interface.ai also announced enhancements to its platform’s content organization that improve both efficiency and ease of use. This includes support for direct synchronization with SharePoint.
In other recent big news for the company, interface.ai secured $30 million in funding last month in a round led by Avataar Venture Partners. The first major investment for the bootstrapped-since-inception firm, the funding makes interface.ai “the most valuable AI company in banking” the company noted in a statement.
“This funding will allow us to accelerate the transformation of self-service in banking through agentic AI, delivering unified and hyper-personalized experiences that empower financial institutions’ customers and employees,” Njay said. “Our AI agents don’t just react — they anticipate needs, providing tailored advice and autonomously guide individuals toward long-term financial wellness.”
Headquartered in Covina, California, interface.ai was founded in 2019.
Photo by Mike Bird
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