Hey everyone, I just got a BitBox02 BTC-only version, and it arrived with some cosmetic defects (cracks/scratches). I reached out to their support, and they admitted it's a production issue affecting all units right now. They offered a 20 EUR refund but said replacing it isn't an option until the issue is fixed.
I know it's just cosmetic, but I’m not comfortable storing my life savings in something that's not pristine. I asked if they could replace it once the production problem is resolved, but no luck so far.
Anyone else dealt with this? How did you handle it? Is it reasonable to push for a replacement later? Any advice on getting them to see my point?
Thanks!
Damaged bitbox02
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submitted by /u/SolidImportant6180 [comments]
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