How are banks managing the challenges of digital transformation? What do financial institutions need to do in order to ensure that new digital initiatives are aligned with customer preferences and needs?
In this Streamly interview, Finovate Senior Research Analyst Julie Muhn sits down with Milton Santiago, Global Head of Digital Solutions at Silicon Valley Bank. The two discuss the bank’s current digital transformation and the role of enabling technologies like AI in enhancing the customer experience, among other topics.
“What excites me the most about what’s going on in our bank is the fact that we continue to invest, we continue to focus really on what our customers need to grow their businesses and to be successful at a variety of life stages: be it at small inception where maybe it’s just you and me as a startup to where we have gone through multiple rounds of funding, or we’re a large company that is also publicly traded. Our needs are being met by the same financial organization, regardless of our size.”
Silicon Valley Bank (SVB) serves many of the most innovative companies and investors in the world. A division of First Citizens Bank, SVB provides commercial and private banking services to individuals and companies in industries ranging from technology and healthcare to private equity and venture capital. With 70% of the 2024 Forbes Cloud 100 among its customers, SVB is headquartered in Santa Clara, California.
Milton Santiago has worked for Silicon Valley Bank for more than six years and is currently Global Head of Digital Services. In this role, he is responsible for creating end-to-end omni-channel and API experiences and solutions for startup (Pre-Series A) and mature companies, alike. Santiago is also a veteran industry speaker on topics including security and fraud, mobile and emerging payments, big data, and innovation.
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